Refund policy

Return Policy
Lieto Factory stands behind our products and will make good on any products proven defective in materials and workmanship.

If you are unhappy with your order, you can return it within 30 days, and we will provide you with a refund for the cost of the products ordered. We do not accept items that show signs of use. Items must be in new condition with no evidence of wear and tear.

Lieto Factory must be notified of damaged orders or discrepancies within 7-days of order receipt. Returns must be made within 2-weeks of receiving authorization to return. All returns must have a Return Merchandise Authorization(RMA) Number. Please call to receive this number and authorization. All returns will be inspected upon receipt and may be subject to a restocking fee.

Please return with a tracking number to:

LIETO Factory, 3349 Grand View Blvd, Los Angeles, CA 90066

 

Custom products cannot be returned.